The Assistant Manager is responsible for assisting in the overseeing of all aspects of the thrift store’s operations. This role involves managing staff, ensuring efficient store operations, maintaining high-quality merchandise, and achieving sales targets. The Assistant Manager must also uphold the store’s mission and customer satisfaction. This position requires strong leadership, organizational skills, and a passion for thrift store retail.

Responsibilities

Store Operations Management

• Reports directly to the General Manager
• Ensures operational policies and procedures are executed for smooth daily operations.
• Ensures the store is clean, well-maintained, and visually appealing to customers.
• Maintains effective security measures to prevent loss and theft.

Staff & Volunteer Management

• Supervises store employees and volunteers.
• Assists in ongoing coaching, feedback, and performance evaluations to staff members.
• Schedules and assigns tasks to employees, ensuring adequate staffing levels at all times.
• Fosters a positive work environment and promotes teamwork among staff and volunteers.

Customer Service & Donor Relations

• Ensures exceptional customer service is delivered to all store visitors and donors.
• Handles escalated customer inquiries, complaints, and requests in a timely and professional manner.

Qualifications

• Strong leadership and interpersonal skills with the ability to motivate and manage a diverse team.
• Excellent organizational and time management skills.
• Sound knowledge of thrift store retail operations, including inventory management and visual merchandising.
• Numeracy and responsible cash handling practices.
• Exceptional customer service and communication skills.
• Passion for the thrift store’s mission and commitment to sustainability.
• The ability to assist in moving heavy furniture items
• The ability to lift 75 pounds safely

Benefits & Compensation

• Employer-paid healthcare & dental insurance
• PTO
• Salary range: $47,000 – $55,000 commensurate with experience